Privacy Statement

Introduction

1.1 Comfort Home Improvements ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and our customers.
1.2 This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our site, request a quote, or use our services.
1.3 By accessing our website or using our services, you agree to the collection and use of information in accordance with this Policy and our use of cookies as described below.

Data Collection

2.1 While using our website, we may ask you to provide information that can be used to contact or identify you. We collect only the minimum amount of personally identifiable information necessary to operate our site and provide our services.
2.2 We may automatically collect, store, and use the following kinds of personal information:
(a) Information about your device and visits to this site (including IP address, browser type and version, pages visited, and time spent on pages);
(b) Information you provide when submitting a quote request, contacting us, registering with our site, or subscribing to our communications (including your name, email address, phone number, and property address);
(c) Information relating to the use of our services or any transactions completed through our site (including billing address and limited payment details processed via our payment providers); and
(d) Information you choose to provide in forms, reviews, survey responses, or other personal communications with us.

Data Use

3.1 Personal information collected through our site will be used only for the purposes described in this Policy or otherwise disclosed to you at the time of collection.
3.2 We may use your personal information to:
(a) Provide, operate, and improve our website, products, and services;
(b) Respond to your inquiries and quote requests and enable your use of our services;
(c) Send you service-related communications, appointment reminders, invoices, and statements;
(d) Send you marketing communications you have opted in to receive, which you may opt out of at any time;
(e) Generate and provide third parties with aggregated, non‑identifiable statistics about our users;
(f) Prevent fraud, protect the security of our site, and detect or address technical issues; and
(g) Verify compliance with our Terms of Use and applicable laws.
3.3 Where required by law, we will rely on your consent, our legitimate interests, or our contractual obligations as the legal basis for processing your personal information.

SMS Text Messaging

4.1 If you choose to opt in to receive SMS text messages from Comfort Home Improvements (for example, for appointment updates, project notifications, or promotional offers), we will collect and use your mobile phone number and related consent status to provide those messaging services.
4.2 We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
4.3 All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4.4 Message frequency may vary. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message we send, and you may request additional help or information by replying HELP.

Data Disclosure

5.1 We may disclose your personal information only as described in this Policy or as otherwise disclosed to you at the time of collection.
5.2 We may disclose your personal information:
(a) When required to do so by law, regulation, subpoena, or court order;
(b) To establish, exercise, or defend our legal rights or the rights of our employees, customers, or others;
(c) To trusted service providers who process data on our behalf (such as hosting, analytics, payment processing, or messaging providers) under contractual obligations to protect your information; and
(d) To a successor entity in connection with a merger, acquisition, or sale of all or a portion of our business, subject to appropriate confidentiality protections.
5.3 Except as explained in this Policy, we will not sell or rent your personal information to third parties.

Data Retention

6.1 Our data retention procedures are designed to ensure compliance with legal obligations relating to the storage and deletion of personal information.
6.2 We will retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including providing services, resolving disputes, enforcing our agreements, and complying with legal, tax, or reporting requirements.
6.3 We may retain documents containing personal data:
(a) Where retention is required by law; and
(b) Where necessary to establish, exercise, or defend legal claims.

Data Security

7.1 The transmission of information over the internet is not completely secure, and we cannot guarantee the absolute security of data transmitted to or from our website.
7.2 We implement reasonable technical and organizational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access (including the use of encryption such as SSL/TLS where appropriate).

Cookies and Tracking Technologies

8.1 Our website and service providers may use cookies and similar tracking technologies to operate our site, remember your preferences, analyze site traffic, and improve your experience.
8.2 You can set your browser to refuse cookies or alert you when cookies are being sent. If you block or delete cookies, some features of our website may not function properly.
8.3 Where required by law, we will request your consent before placing non‑essential cookies and provide you with options to manage your cookie preferences.

Your Rights and Choices

9.1 Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, update, or delete your information, to restrict or object to certain processing, or to withdraw consent where processing is based on consent.
9.2 You can also opt out of marketing emails and SMS messages at any time by using the unsubscribe or STOP instructions in those communications or by contacting us using the details below.
9.3 To exercise any of these rights, please contact us using the information in the "Our Details" section. We may need to verify your identity before responding to your request.

Third‑Party Websites and Services

10.1 Our site may include links to third‑party websites or services that are not owned or controlled by Comfort Home Improvements.
10.2 We are not responsible for the privacy practices or content of these third parties. You should review the privacy policies of each website or service you visit.

Amendments

11.1 We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors.
11.2 When we update this Policy, we will revise the "Last Updated" date at the top of this page and, where appropriate, provide you with additional notice (such as by email or a notice on our site).

Our Details

12.1 Comfort Home Improvements is the controller responsible for the personal information collected through this website.
12.2 You can contact us with questions or requests regarding this Privacy Policy or your personal data:
(a) Using our website contact form;
(b) By mail at: 1415 S 700 W #3, Salt Lake City, UT 84104;
(c) By phone at: 801‑618‑6649; or
(d) By email at: steven.t@comforthomeimp.com.